While our clients receive step-by-step advice and assistance throughout the claims process, to minimise the hassle involved we thought it would be helpful to deal with a view frequently raised issues and concerns.
Why won't my own insurers help me with my claim?
There are two types of insurance cover – comprehensive and third party. If you have third party insurance then you are only covered for claims made against you, not for injuries to yourself or damage to your bike. Your insurers will deal with any claims made by the other driver/rider but the only way you will recover damages is to make a claim through a specialist company such as comercrawley.
With comprehensive insurance, the position is different. Here, your insurers will deal with the damage to your bike, and while you may have to pay a small excess we can recover this for you from the other driver's insurers. This makes things much quicker.
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