Holiday horrors - but a successful outcome

comercrawley recently successfully settled a claim for Mr D who suffered injury whilst holidaying in Dubai with his wife.

After a few days sightseeing Mr D and his wife decided that it was time to spend a fun day soaking up the rays in the hotel’s aquapark. Unfortunately one of the aquapark’s giant water slides was not working correctly and as a result Mr D suffered a nasty laceration and bruising injury to his coccyx which not only ruined the remainder of his holiday but also interfered with his ability to undertake his work as a self employed electrician on return to this country.

comercrawley were instructed and brought a claim against the UK tour operator responsible for organising the holiday. This is possible under the provisions of the Package Holiday Travel Regulations, which in essence makes the tour operator responsible providing at least two aspects of the holiday e.g. travel and accommodation are organised by the operator.

Initially the hotel in Dubai denied knowledge of the incident but comercrawley were able to obtain records of a medical attendance at the hospital and witness statements from fellow holidaymakers who confirmed that the incident had occurred. Ultimately the tour operator settled Mr D’s claim on the threat of issue of proceedings and Mr D recovered compensation for his injury, loss of earnings and his damaged holiday shorts!